COVID-19
Tour Operator Kit
Download your tour operator kit now to get crucial advice on how to manage your tour operation/transport business during the COVID-19 global pandemic.
Download Your Tour Operator Kit
About the Tour Operator Kit
Get tips on how to navigate your way through the global tourism crisis
Know what to expect and how to prepare for the return of travel
Get advice for the human resource issues you might be facing
Learn about the legal issues related to the COVID-19 pandemic
Managing your Tour Operation/Transport Business during the Corona Crisis
Tour and Ground Handling operations have found themselves at the centre of a crisis that has impacted them from both ends of the travel buying process. For an industry that often served as conduit between aviation and accommodation – the sudden cessation of flights and cancellation of accommodation bookings placed them in a position in which the supply
chain closed off on either side of their businesses. This has left them in a precarious position, mired in challenges of managing B2C cancellations and re-bookings and facilitation of the same via B2B relationships, including distribution channels, packaging and partnerships.
Managing this balance has presented a complex challenge for tour operators as they try and minimize the negative impacts of cancellations and maximize the likelihood of postponement and re-bookings while simultaneously ensuring that all elements of these itineraries will be fully functional at the time of rebooking.
Equally, tour operations face operational challenges for reopening when it comes to managing, moving and accommodation groups of clients at a time when health recommendations and new protocols demand increased space and distancing.
This resource kit is to help tour operators work towards making the decisions needed and make a plan for sustainable recovery
Checklist for Supporting your Tour Operation Sector
Download the Tour Operator Kit above and receive a printable checklist.
- Use participatory forums and research to identify and meet the needs of the tour operator sector in response to COVID-19.
- Offer financial and legal advice and support designed to manage and encourage rebooking over cancellations and minimize financial loss and unemployment.
- Create schemes and training to redistribute local product knowledge and skills into protection of natural and cultural heritage to avoid losing an important knowledge base for the destination.
- Work with tour operators to ensure that officially recommended protocols for health, hygiene and management of tours are locally feasible and effective and support their implementation including initiatives, certification and waivers that can cover multiple suppliers within tour itineraries.
- Encourage operators to develop, customize and promote domestic packages to revive travel within the local market.
- Work with tour operators to ensure that they plan for reduction in volume and greater personalization of service to meet new health standards and that this is reflected in an appealing new visitor experience.